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Module 1

🦷 What you need to set up systems and work flow
🦷 Make your software work for you
🦷 Get rid of redundant and frustrating processes
🦷 Common patient grievances – and how to avoid them

Module 2

🦷 Commons reasons claims don’t get paid

🦷 Common reasons for staff turnover.

🦷 Avoid spreadsheet and notebook purgatory

🦷 The front desk workbook - My template of front desk procedures

Module 3


🦷 Insurance Verification
🦷 Insurance plan types
🦷 PPO
🦷 FFS
🦷 Medicaid
🦷 Medicare
🦷 In- Network Vs out of network
🦷 Pre- estimate vs pre-authorization
🦷 Claim submission

Module 4

🦷 Essential Rules for Claim investigation - Don’t just resubmit!

🦷 Write offs

🦷 Rules are different by state 

🦷 Dual insurance 

🦷 Collecting Insurance Payments 

🦷 HITECH

🦷 Complaints – the state department of insurance 

🦷 Preventing Fraud

Module 5

🦷 Patient Collections 

🦷 Over the counter collections

🦷 Treatment plan presentation and case acceptance 

🦷 How to avoid collections on a case by case basis (avoid this at all costs!)

Module 6

🦷 Insurance Credentialing  
🦷 Fees and Negotiations
🦷 No one ever asks an attorney
🦷 How to Handle Credit Balances
🦷 How to use/set up fee schedules
🦷 In-house discount plans